FABRIC POINT SDN. BHD. (202601035430 (1697525-W)) operates fabric-point.com for curtains, net curtains, and window blinds. Our contact email is fabric_point@outlook.com and our business address is NO 36-02, JALAN ROS MERAH 2/5, TAMAN JOHOR JAYA, 81100 JOHOR BAHRU, JOHOR.

Return And Exchange Eligibility

Customers must contact us within 24 hours of receiving an order if there is a wrong item, visible defect, missing item, or damage on arrival. Items must be unused, uninstalled, unwashed, unaltered, and returned with original packaging and proof of purchase.

Made-To-Measure And Custom Items

Custom-sized, altered, cut, installed, or made-to-measure curtains, net curtains, and blinds are not returnable or exchangeable unless the issue was caused by our fulfilment error or a confirmed manufacturing defect.

Refunds

Approved refunds are processed after returned items are inspected. Refunds are normally made through the original payment method or another agreed method. Delivery, measurement, installation, or return shipping costs may be excluded unless the issue was caused by us.

Exchanges

Exchanges are subject to stock availability and inspection approval. If a replacement is unavailable, we may offer an alternative item, store credit, or refund where appropriate.

How To Request Support

Email fabric_point@outlook.com with order details, photos of the issue, and a short explanation before sending any item back.